Preferential treatment could put you in a bad spot today; if you bend the rules for one person, everyone else will be insulted. It's better to enforce regulations equally. If you do encounter someone with unique circumstances, it makes sense to accommodate their needs. Then, if anyone wants to know why that person is getting special treatment, you will have an obvious explanation. It can be stressful to be tough in this age of public scrutiny, when everyone feels like they can't do or act as they please. Remember the big picture.